Halifax

Halifax provides support for existing accounts and policies as its brand changes to Lloyds.

Quick overview

New Halifax accounts and policies are no longer available, while Lloyds offers banking, savings, investment, pension and insurance services.

Existing Halifax accounts can be managed through the Lloyds app and online banking.
Lloyds offers current accounts, savings accounts and ISAs.
Investment and pension services include share dealing and ready-made options.
Insurance includes home, car, pet and business cover.
Support includes branches, a virtual assistant and accessibility services.

Introduction

Halifax provides banking and account support as its brand changes to Lloyds. New Halifax accounts and policies are no longer available; Lloyds offers a range of accounts and services.

The ranges include bank accounts, savings accounts, investments, pensions and insurance. Existing Halifax accounts can be managed through the Lloyds app and online banking.

What Halifax offers

Halifax provides support for existing accounts and policies. Lloyds offers current accounts, savings accounts, ISAs, investments, pensions and insurance, alongside banking and accessibility support.

Product and service categories

Bank accounts

Lloyds offers current accounts, including basic and joint accounts. Accounts for children, teenagers and students are also listed. Business bank accounts are available too.

Savings and ISAs

Lloyds offers instant access and fixed-rate savings accounts. Its range also includes children’s and joint savings accounts. Cash ISAs, investment ISAs and share dealing ISAs are listed alongside savings accounts.

Investments and pensions

Lloyds offers ready-made investments and share dealing accounts. Its pension range includes ready-made pensions and self-invested personal pensions. Guides cover investing and pensions, and a pension calculator is available.

Insurance and protection

Lloyds lists home, car, pet, health and van insurance. Business and landlord insurance are also available. The range includes life cover and income protection.

Browse the full range on the Halifax website.

More Info

Using the website

The Halifax site has a search feature, a branch finder and a support centre. It also provides information about managing existing accounts through Lloyds online banking and the Lloyds app.

Lloyds offers a virtual assistant that can answer questions about Halifax accounts. If it cannot help, it passes the enquiry to a person.

Notable features

Banking services include branches, Post Office® locations, banking hubs and cash machines. Banking hubs offer counter services for depositing cash and cheques and withdrawing money.

Accessibility support includes Signly and SignVideo, as well as information for people who are blind or partially sighted. Lloyds also offers support with bereavement and managing someone else’s affairs.

Frequently asked questions

Can I open a new Halifax account?

New Halifax accounts and policies are no longer available. Lloyds offers accounts and policies instead.

How can I manage an existing Halifax account online?

Existing Halifax accounts can be managed in the Lloyds app and through Lloyds online banking. The Halifax site provides guidance on getting online.

Can I use biometric login in the Lloyds app?

The app setup includes the option to use biometric login. This can be set up during the move to the app or later.

Can I use a branch for banking?

Halifax customers can continue to use branches. Everyday banking is also available at Post Office® locations and banking hubs.

What can I do at a cash machine?

Cash machine services include withdrawing cash, checking a balance and printing a mini statement. You can also change a PIN.

Is sign language support available?

Lloyds lists Signly and SignVideo among its accessibility services. Signly provides sign language translations.

Key takeaways

The Halifax brand is changing to Lloyds.
New Halifax accounts and policies are no longer available.
Existing Halifax accounts can be managed through Lloyds online banking and the Lloyds app.
Lloyds offers bank accounts, savings, investments, pensions and insurance.
Support includes branches, a virtual assistant and accessibility services.

Summary

Halifax continues to provide support for existing accounts and policies as its brand changes to Lloyds. The Lloyds range covers banking, savings, investments, pensions and insurance, with online and in-person support services.