Hometree

Hometree offers home cover, servicing and installations.

Quick overview

Its plans cover boilers and household systems, with separate options for kitchen appliances, heat pumps and electric vehicle chargers.

Core boiler plans include an annual service and cover for necessary boiler, flue and control repairs.
Landlord boiler cover includes a boiler service and gas safety certificate.
Appliance cover includes repairs for accidental damage, subject to age and purchase conditions.
Heat pump servicing and boiler, heat pump and solar panel installations are offered.
Claims support is available around the clock, online or by phone.

Introduction

Hometree offers home cover, servicing and installations. Its cover plans include options for boilers, heating systems and kitchen appliances.

Other services include heat pump and solar panel installations, as well as cover for heat pumps, plumbing and electric vehicle chargers.

What Hometree offers

Hometree offers home emergency cover with different levels of cover for household systems. It also offers landlord cover, appliance cover, standalone boiler servicing and landlord gas safety records.

Product and service categories

Boiler and heating cover

Core boiler insurance plans include an annual boiler service and cover necessary repairs to the boiler, flue and controls. Other cover options include the wider central heating system, with radiators, valves and cylinders. Hometree covers all makes and models of gas boilers, regardless of age.

Home cover

Home cover options extend to plumbing, drains and home electrics. Some plans also include home security and pest control, subject to terms and conditions. Covered home security work can include boarding up doors and windows and repairing external locks.

Landlord cover

Landlord boiler cover includes an annual boiler service and a gas safety certificate. Depending on the plan, cover can extend to central heating, plumbing, drains, home electrics, home security and pest control. Gas fire cover can be added, including repairs and an annual service; pre-existing faults and gas fires without a flue are excluded.

Appliance cover

Hometree offers kitchen appliance cover for homeowners and landlords. Appliances named include cookers, hobs, ovens, cooker hoods, microwaves, tumble dryers, washer dryers, washing machines, dishwashers, fridges and freezers. Repairs for accidental damage are included in appliance cover plans.

Heat pump cover

Air source heat pump cover includes the indoor and outdoor units, controls, condenser, compressor, fan and pump. A combined plan also covers central heating, plumbing, drains, home electrics, home security and pest control. Cover for radiators and pipework is subject to accessibility, condition and claim limit requirements.

Plumbing and drains cover

Hometree offers cover for home systems outside the boiler. An annual gas boiler service can be added, but boiler and control repairs are not included in that option. Cover options include plumbing, drains, electrics, home security and pest control.

Electric vehicle charger cover

Hometree offers cover for electric vehicle chargers, with an option that also includes home electrics. Charger cover includes operational faults caused by accidental damage, fire, faults or vandalism. It also includes theft of the charger unit or cable from the home.

Servicing and installations

Hometree offers annual boiler servicing, heat pump servicing and landlord gas safety records as services. It also offers boiler, heat pump and solar panel installations. Heat pump servicing includes a post-service report.

Browse the full range on the Hometree website.

More Info

Using the website

The website offers a login, a help centre with a search function, FAQs and a blog. It also provides self-help repair guides and an online portal for requesting a repair.

Notable features

Hometree offers round-the-clock claims support, with claims accepted online or by phone. For landlord cover, a landlord can give a tenant permission to raise a claim.

Frequently asked questions

Which appliances can be covered?

The appliance cover names cooking, washing and refrigeration appliances, including ovens, washing machines and fridge freezers. Appliances over ten years old, bought second-hand or bought at auction cannot be covered.

Is proof of purchase needed for appliance cover?

Hometree asks shoppers to keep proof of purchase because it may request it. The appliance policy does not cover the contents of a fridge or freezer.

What happens during an annual boiler service?

The engineer carries out visual checks and internal tests. An annual boiler service is included in Hometree’s core boiler insurance plans.

What does heat pump servicing include?

Hometree offers an annual service to inspect the heat pump and heating system. A post-service report is provided.

Which electric vehicle chargers are covered?

Hometree covers AC electric vehicle chargers with an output of up to 22kW. The cover includes the charger unit, wiring, fuses, isolation switch and switch gear.

How can a repair be requested?

Hometree provides an online portal for repair requests. Claims support is also available by phone around the clock.

Key takeaways

Cover options include boilers, home systems, appliances, heat pumps and electric vehicle chargers.
Landlord boiler cover includes an annual boiler service and gas safety certificate.
Kitchen appliance cover includes repairs for accidental damage, with age and purchase conditions.
Boiler, heat pump and solar panel installations are offered.
Repair requests can be made through an online portal.

Summary

Hometree offers cover and services for boilers, heating, household systems and kitchen appliances. Its range also includes heat pump servicing, installations and electric vehicle charger cover, alongside options for landlords.