Green Energy

Its services include electric vehicle charger installation and support with meters and moving home.

Quick overview

Electric vehicle charger installation is listed among the services.
Home generation export is listed alongside commercial energy supply and generation services.
Customers can submit meter readings through an online account or the 100Green app, as well as by phone or email.
Smart meter installation includes an in-home display and is subject to signal strength.
Support includes moving-home forms, Priority Services Register information and SignVideo interpretation.

Introduction

It also offers support with meters, switching supplier and moving home.

Its services include electric vehicle charger installation and smart meter installation. There are also energy supply and generation services for businesses.

What Green Energy offers

Business services include commercial energy supply and commercial generation. The site also lists services for construction and property developers.

Product and service categories

Home energy

Green Energy supplies electricity and gas to homes.

Business energy and generation

Green Energy offers energy supply for businesses and non-domestic customers. Its commercial generation service includes buying energy. The site also lists services for construction and property developers.

Electric vehicle charging and meters

Electric vehicle charger installation is listed among the services. Green Energy also offers smart meter installation. A smart meter installation includes an in-home display and is subject to signal strength.

Browse the full range on the Green Energy website.

More Info

Using the website

Customers can access an online account or use the 100Green app. The app shows daily energy usage, and both the app and online account can be used to submit meter readings.

There are guides to reading traditional meters and using the in-home display supplied with a smart meter. The site also provides a customer handbook and information about moving home and the Priority Services Register.

Contact options include phone, email and webchat. A SignVideo interpretation service for British Sign Language users is accessible through an app or web browser.

Notable features

Green Energy offers smart meter installation by appointment. For a new connection, customers can contact the metering team by phone or email to arrange a meter installation.

People moving into or out of a property supplied by Green Energy can use the moving-home forms. Customers moving out can indicate on the form if they do not want Green Energy to supply their next address.

The Priority Services Register includes services such as communications in large print or braille. The site has information about how to be placed on the register.

Frequently asked questions

How do I access the online account?

Enter the email address used to create the account. A one-time code is sent by email for entry into the customer area.

Where can I get the app?

The 100Green app is available from the App Store for iPhone and Google Play for Android. Customers can also use an online account.

How can I submit a meter reading?

Readings can be submitted through the online account or app, by phone or by email. The meter guide asks for the numbers before the decimal point on a traditional meter.

Do I need to send readings with a smart meter?

A smart meter is programmed to send readings to the supplier. Green Energy says customers can still submit a reading if they wish.

What happens when I switch supplier?

After Green Energy has the information it needs, it contacts the previous supplier on the customer’s behalf. Once the previous supplier confirms it has released the account, Green Energy contacts the customer to confirm the supply is being switched.

What should I do when moving into a supplied property?

Green Energy offers a moving-in form to set up an account. If the property does not have a smart meter, it asks for a reading on the day of the move.

Is British Sign Language interpretation available?

Green Energy offers interpretation through SignVideo. It can be accessed through the SignVideo app or a web browser.

Key takeaways

Home generation export and commercial generation.
Electric vehicle charger and smart meter installation.
Online account and app for submitting meter readings.
Moving-home forms and Priority Services Register information.

Summary

Green Energy combines home and business energy supply with meter installation, moving-home support and online account access. Its services also cover electric vehicle charging, home generation and commercial generation.